privacy and security

We understand the privacy and confidentiality concerns of our customers, and we take the utmost precautions in ensuring secure payment and manuscript handling. 

Submitted text Confidentiality

All of our submissions are stored in a highly secure system that utilizes encryption during both transit and rest. This helps us ensure that the only people who can see your manuscript are (1) you and (2) your editor. Long term, we store only client names, email addresses, and manuscript titles. Our editors sign a confidentiality agreement that prohibits their sharing of any manuscript details.

If you’d like, we can sign a nondisclosure document prior to getting started. You can provide your own, or we can send you ours. Get in touch with us and we’ll be happy to accommodate this.

PAYMENT SECURITY

Our secure credit card payments are handled by Stripe, a widely used and highly secure payment system that handles billions of dollars per year. We never store your credit card information.