privacy and security

We understand the privacy and confidentiality concerns of our customers, and we take the utmost precautions in ensuring secure payment and manuscript handling. See our standard confidentiality agreement.

Submitted text Confidentiality

All of our submissions are stored in a highly secure system that utilizes encryption during both transit and rest. This helps us ensure that the only people who can see your manuscript are your editor and their direct supervisor. Our editors sign a confidentiality agreement that prohibits their sharing of any manuscript details.

All files are purged and deleted 2 months after their respective orders have been placed (or earlier if requested). Long term, we store only client names and email addresses.

PAYMENT SECURITY

Our secure credit card payments are handled by Stripe, a widely used and highly secure payment system that handles billions of dollars per year. We never store your credit card information.